Tech Stack

Description

You'll provide high-quality support to customers, troubleshooting API integration issues and collaborating with engineering teams. Your work directly impacts customer success and product improvement.

Requirements

• 2+ years in support engineering, solutions engineering, sales engineering, or software engineering
• Strong verbal and written communication skills
• Strong problem-solving skills
• Strong work ethic, goal-oriented, great attention to detail

Responsibilities

• Provide technical support via online chat, email and Slack
• Troubleshoot technical issues and provide timely solutions
• Assist customers with integrating Merge into their product
• Collaborate with engineering and platform teams to resolve issues
• Create and maintain help center guides and documentation