9h ago

Customer Success Manager

Remote

✨ $120k-$160k / yearest.

full-time Remotesoftware

πŸ’Ό About This Role

You'll manage a book of 20-30 enterprise and commercial accounts, helping developers get real, measurable value out of Sourcegraph's code intelligence platform. You'll own the entire post-sales relationship, driving adoption and surfacing risk to ensure customer health. This role is especially impactful as Sourcegraph shifts to a consumption-based model, making your contributions directly tied to revenue growth.

🎯 What You'll Do

  • Build relationships with your team, Named AEs, and Field Engineering counterparts
  • Own regular cadences with customers, tracking adoption health scores
  • Conduct product trainings and basic demos independently
  • Drive adoption across your book, surfacing risk and opportunity

πŸ“‹ Requirements

  • Customer-facing experience in a technical SaaS environment
  • Demonstrated comfort presenting to customers or technical audiences
  • Prior experience in account management or similar role

✨ Nice to Have

  • Background in developer tooling or adjacent technical products
  • Experience with a large, varied book of business
  • Technical undergraduate degree in CS or engineering

🎁 Benefits & Perks

  • πŸ’° Above-average salary
  • πŸ–οΈ Remote-first culture
  • πŸ“ˆ Equity at a16z/Sequoia-backed company
  • πŸ₯ Health insurance (US-based)
  • ✈️ Flexible PTO

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter ScreenΒ· 30 min
  2. 2Hiring Manager InterviewΒ· 45 min
  3. 3Technical AssessmentΒ· 60 min
  4. 4Final Round with PanelΒ· 60 min
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