Description

In this role, you will own relationships with major Property Management clients across the U.S., focusing on retention, expansion, and adoption. You'll travel frequently for onsite visits, QBRs, and training sessions, acting as a trusted strategic partner to drive growth and operational excellence.

Requirements

• 4–6+ years of Account Management, Customer Success, or field-based client-facing experience
• Proven track record of managing large, complex accounts or multi-site clients
• Ability and willingness to travel extensively (road warrior)
• Strong communicator with high emotional intelligence
• Ownership mindset - treat accounts like your own business

Responsibilities

• Own and manage a portfolio of major Property Management clients across the U.S.
• Build deep, consultative relationships with executives, regional managers, and onsite staff.
• Conduct regular QBRs, onsite visits, and performance reviews.
• Drive high retention and identify expansion, upsell, and cross-sell opportunities.
• Partner with Product, Ops, and Support to solve issues and streamline workflows.