Description

You will shape, advance, and optimize the company's Insurance products and services within the multi-family housing ecosystem. This role provides strategic leadership across product, operations, and go-to-market functions to ensure growth, profitability, and long-term success. You'll serve as the primary subject matter expert for Insurance, guiding product direction and contributing to broader company objectives.

Requirements

• Deep knowledge of the multi-family housing industry and insurance ecosystem, including operational and regulatory considerations
• Demonstrated ability to lead complex, cross-functional initiatives and influence senior stakeholders
• Strong analytical, strategic thinking, and problem-solving skills
• Excellent communication and interpersonal skills with the ability to convey complex concepts to varied audiences
• Ability to operate autonomously in a dynamic and evolving environment
• Bachelor’s degree in a relevant field; MBA or comparable experience preferred
• Extensive experience in the insurance and multi-family sectors, preferably involving software products or technology solutions
• Five or more years of experience specifically in the Insurance space
• Experience in customer-facing or consultative roles such as sales, product advisory, or implementation
• Active insurance license preferred

Responsibilities

• Serves as the primary subject matter expert for Insurance across customer engagements, internal teams, and executive leadership
• Develops strategic insight into the company’s multi-family software ecosystem with a focus on the role of Insurance products
• Identifies emerging industry trends, regulatory shifts, and market opportunities and translates them into actionable product and business recommendations
• Works with product and operations teams to define product requirements, delivery approaches, and long-term roadmap direction based on market and customer needs
• Collaborates with sales, marketing, and go-to-market teams to define objectives, KPIs, pricing structures, and contract standards for Insurance products
• Partners with finance and accounting to determine pricing models, margin expectations, and financial performance metrics
• Assists deal desk and sales teams on complex pricing requests, contract structures, and high-value customer opportunities
• Participates in customer calls to support sales cycles, onboarding, issue resolution, and product adoption
• Analyzes sales data, customer feedback, and market performance to identify product improvements and optimization opportunities
• Maintains strong relationships with key clients, partners, and industry stakeholders, serving as a trusted advisor and strategic resource
• Provides regular reporting and recommendations to leadership on Insurance product performance, priorities, and strategic opportunities
• Leads strategic direction for Insurance product initiatives and ensures alignment with organizational objectives
• Guides cross-functional collaboration and decision-making across product, operations, sales, and finance
• Represents the company as the subject matter expert for Insurance in internal and external engagements
• Travels domestically for client meetings, industry events, and company gatherings as required to maintain business relationships and achieve objectives
• Drives evaluation of market trends and regulatory changes to influence long-term product and business strategy
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment