🛠 Tech Stack

💼 About This Role

You'll work with clients daily to implement our Whistle messaging platform and tailor it to their needs. You'll help properties enhance guest engagement and streamline communication. You'll join a close-knit, collaborative team focused on exceptional onboarding and customer success.

🎯 What You'll Do

• Facilitate client onboarding, training, and support via video, phone, email.
• Resolve customer inquiries and troubleshoot escalated issues across channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and product adoption.

📋 Requirements

• 3+ years hospitality experience in Front Desk or Revenue Manager role.
• 3+ years SaaS experience in a customer-facing role.
• Deep expertise in Revenue Management principles and technology.
• Professional fluency in English is required.

✨ Nice to Have

• Professional fluency in Spanish.
• Familiarity with CRM/Email Marketing platforms.
• Project Management certification.

🎁 Benefits & Perks

• 🏖️ Remote First, Remote Always
• 💆 Monthly Wellness Fridays - enjoy an extra long weekend every month
• 👶 Full Paid Parental Leave
• 💻 Home office stipend based on country of residency
• 📚 Professional development courses in Cloudbeds University

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Final Interview· 60 min