🛠 Tech Stack

💼 About This Role

You'll lead a regional customer service team, ensuring high-quality execution and disciplined operations. Your work directly impacts delivery performance, billing accuracy, and revenue recognition. You'll coach teams on best practices in communication and drive process adherence using Salesforce.

🎯 What You'll Do

• Coach customer service teams on communication best practices
• Supervise operational tasks like documentation and route sheets
• Ensure CRM discipline and analyze regional performance metrics
• Lead, coach, and develop team supervisors

📋 Requirements

• 7+ years in customer service or service operations
• 3+ years in a leadership role
• CRM experience (Salesforce strongly preferred)
• Bilingual (English/French)

✨ Nice to Have

• Experience with routing or dispatch platforms
• Analytical and decision-making skills

🎁 Benefits & Perks

• 💰 Competitive salary range $85k-$95k CAD
• 📋 Full-time permanent position
• 🌍 Work in Saint-Jean-sur-Richelieu with travel to Moncton

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 60 min