Tech Stack

Description

You will be the primary point of contact post-sale, overseeing client discovery, account setup, training, and launch support. Your role involves driving customer satisfaction and product adoption by managing technical implementations and ensuring seamless onboarding.

Requirements

• 1-3 years experience in Implementation, Account Management, or Customer Success in SaaS
• Experience managing high-volume projects with cross-functional teams
• Proficiency in Google Suite and Salesforce
• Familiarity with Zendesk, Vitally, or similar platforms
• Experience with simple API integrations, customizations, and SQL queries

Responsibilities

• Install, integrate, and deploy Convoso SaaS products in client environments
• Train customers on effective dialer software use as administrators and agents
• Manage client timelines and expectations during implementation
• Coordinate handoffs between sales, customer success, and implementation teams
• Manage controlled soft launches and optimize based on client needs