💼 About This Role

You'll serve as the first point of contact for customers, helping them navigate the application process and resolve issues. You'll build expertise in lending and compliance while contributing to a high-performing team environment. This role offers real growth potential with opportunities for pay increases and promotions.

🎯 What You'll Do

• Serve as first point of contact via phone, chat, and email
• Help customers navigate the application process and resolve blockers
• Explain complex financial concepts in a customer-friendly way
• Complete compliance-related steps accurately and consistently

📋 Requirements

• 1+ years in a customer-facing role
• Strong verbal and written communication skills
• Ability to explain complex information clearly
• Comfort working in a structured, high-volume environment

✨ Nice to Have

• Experience in fintech or lending
• Familiarity with compliance processes
• Multilingual abilities

🎁 Benefits & Perks

• 🏥 Company-paid medical, dental, vision for employees and dependents
• 🏖️ Paid holidays, PTO, and sick time
• 💰 Continuing education reimbursement
• 👶 Paid family leave
• 🎁 New Hire and Anniversary Swag

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 1 week

🚩 Heads Up

• Requires 1+ year customer-facing but calls it an 'entry-level' role
• Hybrid flexibility only after training, possibly indicating strict scheduling