💼 About This Role

You'll define the customer's experience through service and focus at a veterinary emergency hospital. Your core impact is delivering personalized, memorable experiences for pet owners. This role offers growth opportunities in a supportive environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online.
• Oversee all customer communications and route urgent calls to doctors.
• Deliver personalized experiences and find creative ways to say yes.
• Process payments accurately and protect personal information.

📋 Requirements

• 2+ years of customer service experience.
• Advanced proficiency in computer programs and practice management software.
• Strong communication skills and ability to interact positively.
• Availability to work nights, weekends, and holidays on rotation.

✨ Nice to Have

• High emotional intelligence and ability to read a room.
• Problem-solving skills and focus on innovation.
• Experience in a veterinary or healthcare setting.

🎁 Benefits & Perks

• 💰 Competitive compensation
• 📚 Unlimited ER CE + travel stipend ($1,000/year for credentialed, $400 for uncredentialed)
• 🕒 Flexible work schedules
• 👕 Comfy scrubs and VEG swag
• 🍕 Food in the fridge

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2In-Person Interview· 45 min
3. 3Offer· 1 week