Tech Stack

Description

You'll oversee a team of Customer Success professionals, mentoring and coaching them to hit performance targets while ensuring top-notch support for health and wellness clinicians using SimplePractice's practice management software. You'll foster a positive team environment, manage daily operations, and collaborate cross-functionally to enhance processes and customer satisfaction. This role offers a chance to impact **product improvements** and drive **customer retention strategies** in a dynamic, people-first company.

Requirements

• **4+ years** of experience in customer success or lifecycle management
• **Bachelor's degree** from an accredited college or university
• **Coaching and mentoring** experience with proven performance improvement
• **Intermediate experience** with Slack, Asana, Google Workspace, Zendesk, Workday

Responsibilities

• Mentor team members through regular 1-on-1s and performance coaching
• Manage daily operations including scheduling and resourcing
• Address escalated customer concerns with de-escalation techniques
• Collaborate with Product teams to share customer feedback and insights