💼 About This Role

You'll define the customer's experience through service and focus at a fast-growing veterinary emergency company. You'll ensure compassionate, personalized care before, during, and after visits. This role offers unparalleled opportunities for learning and growth in a supportive culture.

🎯 What You'll Do

• Greet customers with warmth and urgency in person or via phone/online
• Oversee customer communications and route urgent medical calls
• Deliver personalized experiences and resolve concerns with empathy
• Process payments accurately and maintain confidentiality

📋 Requirements

• 2+ years of customer service experience
• Advanced computer skills and practice management software
• Strong communication and multitasking abilities
• Availability for nights, weekends, and holidays

✨ Nice to Have

• High emotional intelligence
• Experience in veterinary or healthcare setting

🎁 Benefits & Perks

• 💰 Competitive compensation with 401K match
• 🏥 Comprehensive health benefits starting day one
• 📚 $2,500/year CE travel stipend for full-time credentialed staff
• 👶 Paid parental leave up to 12 weeks at full salary
• 🩺 Student loan repayment assistance

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour