🛠 Tech Stack

💼 About This Role

You'll be a trusted product expert on the Global Customer Support team, owning technical cases and guiding best practices for Braze's customer engagement platform. You'll diagnose and fix issues while driving product adoption through clear, accurate support. This role offers hands-on work with APIs and SQL in a fast-paced SaaS environment.

🎯 What You'll Do

• Own customer inquiries end-to-end, providing timely resolutions.
• Become a trusted product expert on dashboard, integrations, and troubleshooting.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Proactively identify opportunities to enhance customer satisfaction and adoption.

📋 Requirements

• 2–3 years of experience supporting technical products in SaaS or mobile.
• Degree from accredited college, boot camp, or equivalent practical experience.
• Proficiency with case management tools like Salesforce or Zendesk.
• Hands-on experience with HTML, CSS, APIs, and/or SQL.

✨ Nice to Have

• Familiarity with Postman, Snowflake, or Kibana.
• Domain knowledge in SaaS, Mobile Technology, APIs, Marketing Automation.
• Strong written and verbal communication skills.

🎁 Benefits & Perks

• 💰 Competitive compensation including equity and RSUs.
• 🏖️ Flexible PTO and work-life harmony.
• 👨‍👩‍👧 Family services including fertility benefits and equal parental leave.
• 📚 Professional development with learning stipend and career pathing.
• 🏢 In-office experience designed for community and innovation.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min