🛠 Tech Stack

💼 About This Role

You'll resolve customer issues for a livestream shopping platform, ensuring buyers and sellers get the best experience. You'll work with cross-functional teams to troubleshoot and improve processes. This role offers flexibility to work from home or from our Dublin hub.

🎯 What You'll Do

• Interact with buyers and sellers with a customer-first attitude
• Resolve customer issues regarding payments, orders, and shipments
• Become an expert in Whatnot's product and processes
• Work with other departments to troubleshoot and resolve issues

📋 Requirements

• 2+ years of support experience handling email and/or chat
• Weekend availability required
• Fluent in English and French with understanding of the French market
• Experience with Zendesk, Kustomer, or Intercom

✨ Nice to Have

• Knowledge of Collectibles
• Bachelor's degree
• Previous start-up experience

🎁 Benefits & Perks

• 🏖️ Generous Holiday and Time off Policy
• 🏥 Health Insurance including Medical, Dental, Vision
• 🏠 Work From Home Support - home office setup allowance
• 🧘 Care benefits - monthly wellness allowance
• 👶 Parental Leave - 16 weeks paid + gradual return

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min