🛠 Tech Stack

💼 About This Role

You'll steward strategic client relationships and drive platform adoption for Amazon Connect and AWS-based contact center ecosystems. You'll blend technical leadership with client partnership to ensure measurable outcomes. This role is fully remote and focuses on delivering a high-value Managed Services experience.

🎯 What You'll Do

• Serve as primary post-sales point of contact for technical stakeholders
• Ensure clients adopt and gain value from Amazon Connect and AWS capabilities
• Oversee technical execution across incidents, enhancements, and releases
• Monitor platform usage and provide forward-looking recommendations

📋 Requirements

• Experience in Technical Account Management or similar role supporting cloud contact centers
• Working knowledge of Amazon Connect and AWS services
• Fluency in English (reading, writing, speaking)
• Ability to translate client goals into actionable technical plans

✨ Nice to Have

• Experience with Jira, ServiceNow, or Microsoft Dynamics
• Knowledge of telephony/IVR and modern CX architectures
• Executive-level communication and stakeholder management skills

🎁 Benefits & Perks

• 🏖️ 100% Remote work opportunity
• 🏥 Health and wellness benefits
• 📈 Professional development programs
• 🎉 Employee recognition programs