Description

You will oversee Connecteam's large business and enterprise customers, ensuring their sustained success by developing tailored success plans, consulting on best practices, and driving product adoption. You will analyze data to track progress, collaborate across teams, and resolve escalated issues to deliver maximum value from the Connecteam investment.

Requirements

• 2+ years B2B SaaS experience
• Customer-facing experience with superb communication skills
• Creative, high-energy, self-starter able to work in a fast-paced environment
• Experience helping customers deploy and see product value
• Experience building relationships with senior business stakeholders

Responsibilities

• Develop and execute customer success plans based on desired business outcomes
• Ensure customers obtain maximum value from their Connecteam investment
• Consult with customers to solve problems and achieve goals
• Analyze data to track customer progress and identify areas for improvement
• Work collaboratively with other departments to ensure customer success