Tech Stack

Description

You will manage and grow client relationships in the B2B and ecommerce segments, driving proactive, playbook-led engagement to maximize retention and growth. You'll partner with Customer Success Managers and represent Payoneer in industry events, working with the marketing team to craft compelling value propositions.

Requirements

• 2-3 years of account management, business development, or customer-facing experience
• Fluent in Japanese and English
• Bachelor's degree in business, communications, or related field
• Strong written and verbal communication skills for scaled outreach
• Proficiency with playbooks, automation tools, and trigger-based workflows

Responsibilities

• Manage and grow existing client relationships in B2B and ecommerce segments
• Drive proactive, playbook-driven engagement for acquisition, retention, and cross-sell
• Partner with Customer Success Managers to identify high-potential customers for transition
• Maintain accurate customer activity in CRM, participate in events and BTL activities
• Develop long-term strategic relationships with key stakeholders across multiple segments