🛠 Tech Stack

💼 About This Role

You'll manage complex client service requests across commercial banking and treasury management products, serving as a key escalation and resolution expert. You'll troubleshoot technical and service issues for platforms like ACH, wire transfers, and digital banking tools, ensuring timely solutions. This role offers the chance to own end-to-end issue resolution in a fast-paced, client-focused environment.

🎯 What You'll Do

• Manage and resolve complex client service requests across commercial banking and treasury management products
• Act as subject matter expert for ACH, wire transfers, Fifth Third Direct, EDM, lockbox, and related platforms
• Provide technical and service support to internal teams and external clients via phone, email, and CRM
• Document all client interactions, case updates, and resolutions accurately within CRM systems

📋 Requirements

• 3+ years of experience in banking, financial services, or commercial client support
• Strong understanding of treasury management products and remittance processing
• Experience working with complex client service issues in a fast-paced environment
• Proficiency with CRM systems and basic PC tools

✨ Nice to Have

• Additional education in business or finance
• Experience with remittance processing

🎁 Benefits & Perks

• 🏥 Comprehensive healthcare including medical, dental, and vision plans
• 💰 Retirement savings plan with employer contributions
• 🏖️ Paid time off and holidays
• 📈 Career development and learning opportunities
• 🧘 Mental and well-being programs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 45 min