🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M+ portfolio, driving expansion and retention in a rebuild-phase SaaS business. You'll shape playbooks and processes as part of an Account Management transformation, operating with full ownership and quota discipline.

🎯 What You'll Do

• Own NRR for your book of business, delivering on expansion, renewal, and retention targets.
• Identify and close up-sell and cross-sell opportunities.
• Build and maintain a 3–4x coverage expansion pipeline.
• Manage renewals, mitigate churn risk, and execute recovery plans.
• Maintain accurate pipeline and forecasts in CRM.

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management or Customer Success or Sales.
• Proven track record of closing expansion opportunities independently.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Proficiency with CRM tools (Hubspot, Salesforce) and collaboration tools.

✨ Nice to Have

• Experience in a rebuild or transformation environment.
• Experience in Transportation Management Systems or last-mile logistics technology.
• Daily use of AI in customer-facing workflows.

🎁 Benefits & Perks

• 🌍 100% Remote and Global - work from anywhere.
• ⏰ Flexible Work Environment - prioritize results over rigid schedules.
• 📈 Dedicated Growth Path - consistent feedback and career support.
• 🛠️ Access to Leading Tools and Technology - latest playbooks and tools.
• 🎉 Engaging Community Activities - coffee chats, happy hours, and more.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min

🚩 Heads Up

• Role mixes responsibilities of Account Management and Sales without clear delineation.