💼 About This Role

You'll own a portfolio of 5–10 strategic accounts for a visual AI loss prevention company serving over 15,000 retail markets. Your core impact is driving net revenue retention and expansion through measurable ROI. This role is fully remote and offers a path to directly shape the future of retail security with Fortune 500 clients.

🎯 What You'll Do

• Own renewal and expansion targets across enterprise portfolio
• Deliver Quarterly Business Reviews to C-level stakeholders
• Translate product usage into business impact metrics
• Partner with Product and Engineering to remove blockers

📋 Requirements

• 3+ years in Account Management or Customer Success
• Direct ownership of renewal and/or expansion targets
• Experience managing mid-market or enterprise SaaS accounts
• Demonstrated history of achieving Net Revenue Retention targets

✨ Nice to Have

• Experience in retail tech or loss prevention
• Familiarity with CRM and BI tools
• Comfortable traveling up to 25% for client visits

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🩺 Health insurance
• 💰 401(k) with employer contribution
• 📈 Professional development support
• 👶 Parental leave