🛠 Tech Stack

💼 About This Role

You'll execute the vision for an AI-first scaled success model, driving adoption and value realization at scale. You'll oversee Camunda Academy and SuccessCenter to deliver self-service digital experiences. This role offers the chance to impact a fast-growing company recognized as a GP Bullhound Top 100 Next Unicorn.

🎯 What You'll Do

• Define and build tech-touch programs for customer value at scale.
• Oversee Camunda Academy into an AI-personalized learning environment.
• Evolve SuccessCenter into context-aware, conversational AI services.
• Build digital adoption and risk mitigation programs across post-sale lifecycle.
• Automate customer journeys using Camunda for repeatable playbooks.

📋 Requirements

• 8+ years in Customer Success or similar functions.
• 3+ years of relevant leadership experience.
• Hands-on experience with AI-driven customer experiences like chatbots.
• Deep understanding of post-sale lifecycle from onboarding to renewal.

✨ Nice to Have

• Experience with process automation or developer-focused SaaS.
• Proven history building customer communities and advocacy programs.

🎁 Benefits & Perks

• 🏖️ Remote-first culture with global team.
• 📚 Professional development opportunities.
• 🏥 Health insurance coverage.
• 💰 Equity in a fast-growing company.
• 💻 Flexible working hours and async collaboration.