🛠 Tech Stack

💼 About This Role

You'll design and develop ServiceNow CSM solutions in a fully remote role. You'll shape scalable workflows and integrations, ensuring platform stability and best practices. This role offers impact on enterprise customer service transformation.

🎯 What You'll Do

• Configure ServiceNow CSM module including Record Producers and Service Catalogs
• Implement Business Rules, Script Includes, Client Scripts, and Flow Designer
• Design and develop REST and SOAP API integrations
• Support Configurable Workspace implementation and enhancements

📋 Requirements

• Proven experience as a ServiceNow Developer or Engineer
• Strong hands-on experience with Customer Service Management (CSM) module
• Advanced JavaScript skills (client-side and server-side)
• Experience with REST and SOAP API integrations

✨ Nice to Have

• Familiarity with data modeling (tables, relationships, CMDB)
• Intermediate English for communication and documentation

🎁 Benefits & Perks

• 🏡 Fully remote work model
• 📅 6-month project-based engagement
• 🏢 Enterprise ServiceNow environment exposure
• 🤝 Collaborative international team
• 🚀 High-impact customer service transformation

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Team Fit Interview· 45 min