🛠 Tech Stack

💼 About This Role

You'll join Motion's customer support team, handling inquiries for our AI-powered work platform. You'll ensure timely resolutions and escalate technical issues, acting as a bridge between customers and product teams. This role offers clear advancement paths and structured pay reviews every six months.

🎯 What You'll Do

• Address customer inquiries within support channels
• Leverage knowledge base to resolve common queries
• Identify and escalate technical issues
• Refine customer operations to improve retention

📋 Requirements

• 2 years of customer support experience
• Solid written and spoken English
• Commitment to a 40-hour workweek starting at 9pm Georgia Time

✨ Nice to Have

• Degree from a top-tier institution
• Familiarity with Front, Intercom, Stripe, Notion, Zapier, JIRA, or Zendesk

🎁 Benefits & Perks

• 💰 Attractive compensation with structured pay reviews every six months
• 📈 Clear pathways for advancement from Senior Agent to Manager
• 🏠 Remote work in a dynamic setting
• 🌍 Vibrant, collaborative atmosphere