💼 About This Role

You'll manage high-level executive escalations and social media inquiries for the world's leading live event ticket marketplace. You'll act as a brand ambassador, resolving complex issues and improving customer experiences. This role combines strategic insight with frontline advocacy.

🎯 What You'll Do

• Address customer inquiries on social media with enthusiasm and professionalism.
• Monitor and moderate online community discussions.
• Create and update customer resource articles.
• Manage escalated inquiries from executives and social management team.

📋 Requirements

• 2+ years of customer service experience.
• Excellent written and oral communication skills.
• Solid understanding of social media platforms (Facebook, X, Instagram, Snapchat, TikTok).
• Ability to work in-office 3 days per week.

✨ Nice to Have

• 1+ year handling executive customer escalations.
• Prior experience supporting social media platforms.

🎁 Benefits & Perks

• 🏥 Health package
• 📈 Career progression
• 🎓 Continuous training support
• 👕 Casual dress code
• 🅿️ Free parking

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical/Behavioral Interview· 60 min
3. 3Offer· N/A