🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for IT issues at client sites in East Auckland, providing face-to-face and ticket-based support. You'll troubleshoot technical problems and collaborate with teams to resolve complex issues. This role offers a chance to work with the latest technologies in a supportive environment.

🎯 What You'll Do

• Respond to client inquiries via phone, email, and chat
• Diagnose and troubleshoot technical issues
• Document and track issues using a ticketing system
• Escalate unresolved issues and follow up to resolution

📋 Requirements

• NZ Citizenship or permanent residency
• NZ Driver's License (Full or Restricted)
• Practical technical knowledge of Windows 11, Windows Server, Azure AD, firewalls, switching, and wireless
• Attention to detail for daily timesheets

✨ Nice to Have

• Experience with FortiGate firewalls
• Experience with Ruckus or Aruba wireless
• Familiarity with education sector IT

🎁 Benefits & Perks

• 🎓 Certification Bonus Program
• 🏥 EAP Program – three free sessions per year
• 💰 Referral Bonus Initiative
• 📚 School holiday projects and training
• 🤝 Friendly team environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3On-site assessment· 2 hours

🚩 Heads Up

• Role requires NZ citizenship and driver's license, limiting candidate pool
• No company vehicle provided despite local travel across Auckland
• General description may not reflect actual duties