💼 About This Role

You'll handle complex, high-priority customer escalations for a fast-moving fintech company, collaborating with Legal, Compliance, and Product teams. Your work will directly improve processes and support quality for Robinhood's diverse customer base.

🎯 What You'll Do

• Resolve complex customer issues across phone, chat, email, and internal channels
• Manage executive escalations involving senior stakeholders
• Investigate complaints referred by regulatory bodies like SEC, FINRA, CFPB
• Analyze trends and recommend process improvements

📋 Requirements

• FINRA Series 7 and 63 licenses
• 3+ years experience in customer support within financial services
• Ability to assess complex situations and prioritize in time-sensitive scenarios
• Comfort working independently including on-call support

✨ Nice to Have

• Series 66 and Series 24 (or 9/10) licenses
• Experience with executive-level escalations
• Knowledge of regulatory compliance processes

🎁 Benefits & Perks

• 💰 Performance-driven compensation with bonus and equity
• 🏥 100% paid health insurance for employees
• 💳 Lifestyle wallet for wellness and learning
• 🏖️ Time off including holidays, PTO, parental leave
• 🍽️ Exceptional office experience with catered meals

📨 Hiring Process

Estimated timeline: 3-6 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min