💼 About This Role

You'll manage a portfolio of clients, acting as their trusted advisor to ensure they achieve maximum value from our products. You'll drive product adoption, conduct business reviews, and identify growth opportunities. This role focuses on building strong relationships and proactively mitigating churn.

🎯 What You'll Do

• Engage with assigned clients via regular communication cadence
• Conduct quarterly business reviews and success planning sessions
• Identify upsell and cross-sell opportunities within portfolio
• Monitor product adoption and intervene on churn risks

📋 Requirements

• Exceptional interpersonal and relational skills
• Proven ability to drive customer retention
• Experience with consultative sales and negotiation
• Strong active listening and empathy

✨ Nice to Have

• Experience with CRM and CSM platforms
• Familiarity with product training and enablement
• Background in SaaS or technology industry

🎁 Benefits & Perks

• 🤝 Hybrid work model
• 🎓 Training and development opportunities
• 🏖️ Paid time off
• 💼 Competitive salary

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Whiteboard Presentation· 60 min