🛠 Tech Stack

💼 About This Role

You'll provide Tier 2 end-user support and hands-on deskside assistance to ensure employees are productive and office technology runs reliably. You'll serve as the primary escalation point from Tier 1 and MSP-handled issues, delivering advanced troubleshooting and a high level of customer experience. This role focuses on execution, resolution, and making a real impact on daily operations.

🎯 What You'll Do

• Triage and resolve escalated Tier 2 incidents across hardware, OS, and M365
• Provide deskside support including workstation setup and break/fix
• Deploy and support office equipment and collaboration technology
• Contribute to knowledge base and ticket documentation

📋 Requirements

• 3–5+ years of IT support or hands-on technical role experience
• Strong troubleshooting with Windows and macOS
• Experience supporting Microsoft 365 desktop and cloud apps
• Experience troubleshooting conferencing equipment

✨ Nice to Have

• Experience in an MSP-supported environment
• CompTIA A+, Network+, Security+ or Microsoft certifications
• Scripting/automation basics (PowerShell, Bash)

🎁 Benefits & Perks

• 🏖️ Hybrid working environment
• 📚 Team building and educational opportunities
• 🏥 Generous health benefits and 401(k) company contribution
• 💸 Competitive compensation and bonus plan
• ⏰ Paid Time Off