💼 About This Role

You'll be the primary post-sale relationship owner for assigned clients, driving adoption, retention, and measurable value. You'll act as a client sherpa, keeping executive sponsors informed and delivering quarterly Value Realization Reviews while coordinating with onboarding and delivery teams.

🎯 What You'll Do

• Build trusted relationships with stakeholders and executive sponsors.
• Monitor onboarding and partner with implementation teams for go-lives.
• Drive adoption through tailored success plans and regular check-ins.
• Prepare and lead quarterly Value Realization Reviews.

📋 Requirements

• 1–3 years in customer success, account management, or client-facing roles.
• Strong communication and presentation skills for executive interactions.
• Consultative mindset and problem-solving orientation.
• CRM and collaboration tool proficiency.

✨ Nice to Have

• Experience in cybersecurity or SaaS industry.
• Basic understanding of security tools.

📨 Hiring Process

Estimated timeline: 2–4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min