💼 About This Role

You'll serve as the primary point of contact for customers and recipients at a banking or credit union environment. Your core impact includes processing account transactions and resolving discrepancies with accuracy and compliance. You'll collaborate with internal teams to ensure smooth service delivery.

🎯 What You'll Do

• Handle customer inquiries via phone, email, or in-person.
• Process and verify account details and payment transactions.
• Investigate and resolve account discrepancies and payment issues.
• Maintain accurate records and ensure regulatory compliance.

📋 Requirements

• Banking or credit union operations experience.
• Strong knowledge of payment transactions and account procedures.
• Ability to handle sensitive information with confidentiality.
• Proficient in data entry and record keeping.

✨ Nice to Have

• Experience with CRM software.
• Previous customer service role in financial services.

🎁 Benefits & Perks

• 🏦 Comprehensive training program.
• 📈 Career advancement opportunities.
• 🏖️ Paid time off and holidays.
• 💼 401(k) with company match.