💼 About This Role

You'll lead a high-performing operations team supporting members and providers in a fast-paced healthcare service environment. You'll drive service quality, efficiency, and customer satisfaction by optimizing workflows and monitoring KPIs. This role blends people management with operational oversight.

🎯 What You'll Do

• Lead and develop a team of support staff, including hiring and coaching.
• Monitor operational KPIs and dashboards to ensure service goals are met.
• Conduct root-cause analysis and implement action plans for operational issues.
• Drive continuous improvement initiatives across member and provider service operations.

📋 Requirements

• 2+ years of experience in a fast-paced operations or customer service environment.
• 2+ years of direct people management or team leadership experience.
• Experience using data, metrics, and KPIs to drive performance improvement.
• Familiarity with Lean principles and continuous improvement methodologies.

✨ Nice to Have

• Healthcare or insurance experience.
• Experience working with distributed teams or BPO/vendor environments.

🎁 Benefits & Perks

• 💵 Competitive salary ($55,890 – $73,355) and annual performance bonus.
• 🏖️ Unlimited PTO program.
• 🏥 Comprehensive medical, dental, and vision coverage.
• 💰 401(k) retirement plan.
• 👶 Paid parental leave and paid sick time.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team or panel interview· 1 hour