Tech Stack

Description

You will provide exceptional support to Rosetta Stone language learners via email and phone, handling subscription, billing, and technical issues while collaborating with product and engineering teams.

Requirements

• Bachelor's Degree
• 1+ years experience in a customer-facing role
• Fluent Spanish speaking, reading and writing
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills

Responsibilities

• Deliver exceptional service and technical support to customers
• Develop and maintain in-depth product expertise
• Analyze, diagnose, and troubleshoot technical support requests
• Communicate key product features and solutions via email and phone
• Document all customer interactions in CRM systems