🛠 Tech Stack

💼 About This Role

You'll provide technical support to UpGuard's global community and enterprise customers, analyzing and resolving their pain points. You'll advocate for customers with the product team and help improve the platform through feedback. This role offers a chance to work at a fast-growing cybersecurity company with a cutting-edge CRPM platform.

🎯 What You'll Do

• Provide technical support and analysis to customers and staff globally.
• Manage technical inquiries and cross-departmental escalations.
• Develop and maintain internal and external knowledge bases.
• Analyze and explain how customers can remediate platform-identified risks.

📋 Requirements

• Experience in investigating and replicating technical issues in a customer-facing role.
• Experience managing various AI models.
• Comprehension of working across tiered support systems.
• Experience with Linux command line.

✨ Nice to Have

• Experience with CRMs like HubSpot, Asana, and Notion.
• Understanding of cybersecurity best practices and risk remediation.
• Balance of technical and customer-facing skills.

🎁 Benefits & Perks

• 🏖️ Monthly Lifestyle subsidy for financial, physical, and mental well-being.
• 🏖️ WFH set-up allowance within first 3 months.
• 🏖️ $1500 USD annual Learning & Development allowance.
• 🏖️ 18 weeks paid Parental Leave irrespective of role.
• 🏖️ Fully remote working environment with top-spec hardware.