🛠 Tech Stack

💼 About This Role

You'll deliver exceptional support to customers using Vanilla's AI-powered estate planning platform. Your work will directly impact customer satisfaction and help scale the support experience. You'll collaborate across teams including Customer Success, Sales, and Product.

🎯 What You'll Do

• Deliver exceptional service to customers of all sizes
• Identify, respond, and resolve customer issues and questions
• Provide hands-on support to ensure ongoing customer happiness
• Evaluate issue criticality and escalate to senior management

📋 Requirements

• 3+ years of Customer Support experience
• Experience supporting customers in SaaS platforms
• Proven results in driving positive customer experience
• Proficiency in Google Suite, Salesforce Service Cloud, JIRA, and Slack

✨ Nice to Have

• Experience in financial services or wealth management
• Customer service certification

🎁 Benefits & Perks

• 🏖️ Flexible paid time off policy and 10 paid holidays
• 👶 Parental leave (4 weeks, up to 12 for birthing parents)
• 🏥 Medical, dental, and vision coverage
• 💰 401K eligibility after one month
• 📚 Learning & development and home office budget

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min