🛠 Tech Stack

💼 About This Role

You'll serve as the operational backbone for Peloton's consumer sales organization, providing real-time support to the field team and driving same-day conversion. You'll independently resolve complex order issues, de-escalate sensitive customer conversations, and analyze sales journeys to identify conversion leaks. This role offers the chance to work remotely while making a direct impact on team performance.

🎯 What You'll Do

• Answer real-time questions to support field team needs and drive same day conversion
• Write and maintain schedules to ensure optimal coverage for sales function
• Resolve complex order issues including address changes, cancellations, and Stripe payment discrepancies
• Pivot to active selling during high-volume periods to minimize customer wait times

📋 Requirements

• Proven experience in sales support, sales operations, or high-volume retail leadership
• Strong proficiency in sales behavior analysis and CRM adoption (Salesforce/Stripe preferred)
• Demonstrated success in customer de-escalation across phone and chat
• Schedule flexibility including variable nights and weekends

🎁 Benefits & Perks

• 🏖️ Generous paid time off
• 🏥 Medical, dental, vision insurance
• 📈 401k, tuition reimbursement, student loan paydown
• 👶 18 weeks paid parental leave
• 🏋️ Free Peloton Digital App and product discounts

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min