Tech Stack

Description

You will lead the Client Success team for the Pharmacy Benefit Management line, driving client retention, satisfaction, and growth. You'll develop strategies, optimize processes, and oversee key client relationships to exceed expectations.

Requirements

• 8+ years in client management, consulting, or operations
• 4+ years in healthcare, PBM, or benefits industry
• Bachelor's Degree required, PharmD preferred
• Experience leading and developing teams with complex PBM products
• Excellent critical thinking and communication skills

Responsibilities

• Lead a team of Client Success Managers and Associates within PBM
• Evolve client segmentation and service model for scaling PBM organization
• Drive client renewal, growth, and retention strategies specific to PBM
• Build process playbooks, tools, and templates for scalability
• Oversee executive-level client relationships and facilitate executive sponsor involvement