🛠 Tech Stack

💼 About This Role

You'll help manage large accounts, ensuring clients achieve their goals through engagement and retention strategies. You'll analyze data and indicators to proactively prevent churn and drive revenue expansion. This role offers a dynamic, multicultural environment in a growing logistics tech company.

🎯 What You'll Do

• Map client needs across the Frenet journey to ensure goal achievement
• Execute engagement, retention, and revenue expansion strategies
• Conduct follow-up meetings and alignment with clients
• Analyze base indicators for decision-making
• Register strategic information and opportunities in CRM

📋 Requirements

• Good verbal and written communication
• Empathy and consultative attitude in client relationships
• Organization and portfolio management ability
• Data-driven analytical thinking

✨ Nice to Have

• Previous experience in Customer Success or customer service
• Technical or higher education (completed or in progress)
• Experience in freight and/or e-commerce market

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application· 15 min
2. 2Recruiter Screen· 30 min
3. 3Hiring Manager Interview· 45 min