Description

You will lead strategic customer engagements in the Manufacturing/Automotive industry, driving data-driven business transformation with Celonis' Process Intelligence platform. Acting as a trusted advisor to C-level executives, you'll manage cross-functional teams, ensure customer success, and accelerate platform adoption to deliver measurable business impact.

Requirements

• 10+ years in customer success, strategy consulting, or related experience in Manufacturing/Automotive
• Proven experience driving large-scale transformation programs and process re-engineering
• Strong executive presence with ability to influence C-level stakeholders
• Deep understanding of change management practices
• Project management skills to organize and manage multiple streams

Responsibilities

• Manage end-to-end customer value journey and build executive relationships
• Develop Celonis program roadmap and detailed value plans with senior stakeholders
• Drive value realization and adoption, ensuring high-quality project completion
• Resolve customer escalations and orchestrate internal teams efficiently
• Lead customer advisory boards and act as customer voice within the company