💼 About This Role

You'll manage retail customer accounts for a leading customer engagement platform, partnering with Account Executives to drive renewals and retention. You'll build Success Plans, analyze product usage, and serve as a trusted advisor to enterprise clients with over 1,000 employees.

🎯 What You'll Do

• Partner with Account Executives to drive client renewals and retention targets
• Build shared Success Plans and provide strategic guidance to customers
• Proactively analyze product usage to identify opportunities and risks
• Maintain regular contact via check-ins, events, and Executive Business Reviews

📋 Requirements

• 2-5 years of customer success or related experience
• Experience managing enterprise accounts with multiple stakeholders
• Domain knowledge of SaaS, mobile, APIs, or marketing automation
• Excellent communication and follow-up skills

✨ Nice to Have

• Experience with marketing analytics or programming (HTML)
• Track record of working with household-name brands

🎁 Benefits & Perks

• 🏖️ Flexible paid time off
• 🏥 Comprehensive medical, dental, vision
• 📈 Equity grants (RSUs) and employee stock purchase
• 👶 Equal paid parental leave and fertility benefits
• 📚 Yearly learning stipend and professional development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min