Tech Stack

Description

You will serve as the first point of contact for prospective PACE program participants and their families, answering inbound calls, following up on leads, and guiding seniors through enrollment. This phone-based role involves explaining complex healthcare information clearly and compassionately.

Requirements

• Bilingual in Mandarin/English or Cantonese/English
• Experience in phone sales, healthcare enrollment, or call center
• Strong verbal communication skills
• Comfortable speaking with seniors and families
• Strong follow-up and organizational skills

Responsibilities

• Answer inbound calls from prospective seniors and families
• Conduct phone-based consultations explaining PACE program
• Actively follow up on leads
• Schedule assessments and appointments
• Accurately document call outcomes in CRM