🛠 Tech Stack

💼 About This Role

You'll conduct QA reviews of AI agent conversations to ensure alignment with Bumble's quality standards and community policies. Your work will directly improve AI agent accuracy and customer satisfaction. You'll collaborate with the Quality Manager to resolve recurring issues and drive process enhancements.

🎯 What You'll Do

• Conduct QA reviews of AI agent conversations against quality standards.
• Report quality issues with accurate categorization and actionable feedback.
• Collaborate with Quality Manager to maintain scoring consistency.
• Identify trends and opportunities for process enhancement.

📋 Requirements

• Experience in customer service within a fast-paced environment.
• Familiarity with conversational AI systems and chatbots.
• Sharp eye for detail to evaluate conversations against policies.
• Knowledge of CX operations, QA, or moderation frameworks.

✨ Nice to Have

• Alternative backgrounds demonstrating equivalent skills.
• Experience with Zendesk QA or similar tools.
• Understanding of calibration and consistency in QA scoring.

🎁 Benefits & Perks

• 🏖️ Hybrid work model combining office and remote work.
• 💡 Opportunity to shape AI-powered customer interactions.
• 🌍 Global team environment with diverse perspectives.
• 📈 Career growth in a fast-paced, values-driven company.