💼 About This Role

You'll help B2B e-commerce customers navigate software questions, shipping logistics, and financial matters across calls, chats, and tickets. You'll empower customers to make confident decisions and become shipping experts. You'll also spot patterns and suggest improvements to shape world-class customer experiences.

🎯 What You'll Do

• Handle customer inquiries across calls, chats, and tickets
• Guide customers through shipping logistics and software issues
• Identify patterns and suggest process improvements

📋 Requirements

• Full professional proficiency in English and French
• Excellent communication skills
• Ability to multitask and stay calm under pressure

✨ Nice to Have

• Previous customer support experience
• Curiosity and a growth mindset

🎁 Benefits & Perks

• 💵 Competitive salary of €2,000 gross/month
• 🏖️ 28 days holiday plus birthday off
• 📚 €2,000 study budget
• 🏠 €500 Work From Home budget
• 🏦 Pension plan and health insurance discounts

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 1 hour