💼 About This Role

You'll join a privacy-focused startup as an Enterprise Customer Success Manager, owning relationships with key accounts to drive product adoption and retention. You'll ensure customers achieve their goals using Cloaked's privacy platform.

🎯 What You'll Do

• Onboard new enterprise customers and ensure smooth adoption
• Develop success plans and monitor key metrics
• Conduct regular business reviews with stakeholders
• Identify upsell and cross-sell opportunities

📋 Requirements

• 3+ years in enterprise customer success or account management
• Experience with SaaS platforms and data privacy concepts
• Strong communication skills for executive-level engagement
• Proven track record of retaining and growing accounts

✨ Nice to Have

• Familiarity with privacy regulations like GDPR or CCPA
• Experience at a startup or high-growth tech company

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 📈 Equity
• 💰 Competitive salary
• 🖥️ Remote-friendly