💼 About This Role

You'll partner with mid-market customers to drive adoption of Maze, a user research platform. Your core impact is helping teams build research maturity and confidence, ensuring renewal success and expansion. This role offers full ownership of renewals and the chance to work with top-tier tech companies like Uber and Amazon.

🎯 What You'll Do

• Educate customers on research methodologies and Maze features
• Own post-sale relationship and renewal strategy for a book of business
• Identify expansion opportunities and collaborate with sales team
• Lead Executive Business Reviews showcasing value and impact

📋 Requirements

• 3+ years in Customer Success or Strategic Account Management in B2B SaaS
• Experience with enterprise or mid-market customers
• Strong history of owning renewals and driving retention
• Ability to interpret customer usage patterns and turn insights into action

✨ Nice to Have

• Background in UX research, product design, or behavioral science
• Prior experience supporting product or design teams

🎁 Benefits & Perks

• 💰 Competitive base salary plus commission
• 📈 Equity in a Series B company
• 🏡 Remote-first global workforce
• 🏖️ Unlimited PTO
• 🎓 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min