💼 About This Role

You'll lead a team of Client Success Managers for Navan's strategic clients in law, banking, and professional services. Your core impact is ensuring 100% client retention and driving seamless technical migrations from legacy R M technology. This role stands out for combining hands-on tactical support with executive-level strategic oversight.

🎯 What You'll Do

• Coach and manage a team of Client Success Managers.
• Drive client retention and strategic partnerships.
• Act as voice of customer to inform service innovation.
• Support CSMs in contract negotiations and growth opportunities.

📋 Requirements

• Experience in corporate travel or professional services.
• Management experience coaching or leading a team.
• Commercially focused with ability to drive revenue growth.
• Strategic thinking to guide complex partnerships.

✨ Nice to Have

• Deep understanding of TMC landscape and trends.
• Experience with high-touch client migrations.

🎁 Benefits & Perks

• 💰 Competitive pay range $120k-$135k plus OTE.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min

🚩 Heads Up

• Role combines team lead with tactical work, potentially overwhelming.
• Vague requirements for 'proven experience' without specific years.