🛠 Tech Stack

💼 About This Role

You'll lead ChowNow's post-sale revenue engine, owning renewal and retention for 16K+ restaurants. Your core impact is building a predictable retention and expansion strategy as the company launches new products. This is a transformational role with the chance to shape the Account Management function from scratch.

🎯 What You'll Do

• Own gross and net revenue retention across the restaurant base.
• Lead and develop a team of 2 managers and 9 ICs.
• Build renewal motions for annual contracts and retention for monthly customers.
• Design cross-sell and upsell plays for the product suite.
• Maintain an account health framework to flag at-risk customers early.

📋 Requirements

• 8+ years in Account Management or Customer Success.
• 4+ years leading teams, with experience managing managers strongly preferred.
• Proven ownership of NRR and GRR in a SaaS business.
• Experience running renewal motions across annual and monthly contract types.

✨ Nice to Have

• Restaurant industry or restaurant technology experience.
• Expertise in Salesforce and a CS platform (Gainsight, Catalyst, ChurnZero).
• Experience building account health scoring and save playbooks.

🎁 Benefits & Perks

• 💰 Estimated Base Salary $160,000 - $231,000 plus performance bonus.
• 🏖️ Unlimited Paid Vacation.
• 🏥 Rock solid medical, dental, and vision plans.
• 👶 7 weeks baby bonding time for all new parents, plus 8 weeks paid pregnancy leave.
• 🏦 401(k) Matching with student loan assistance or continuing education reimbursement.

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Initial Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Cross-functional Panel· 60 min
4. 4Executive Interview· 45 min