💼 About This Role

You'll manage a portfolio of customers using API and microservice technologies, coaching them to realize the value of their Kong investment. You'll work alongside the EMEA sales team to identify growth opportunities and help innovate tooling and processes. This role offers a unique chance to modernize enterprise software in a fast-paced startup environment.

🎯 What You'll Do

• Coach customers throughout their lifecycle with CX teams
• Define adoption plans and post-sales engagement strategies
• Work with Sales and Product teams to maximize customer value
• Innovate tooling and processes for team efficiency

📋 Requirements

• Builder's mentality for complex problem-solving
• Portfolio management of commercial customers with automated engagement
• Passion for API and AI technologies
• 5+ years in SaaS or infrastructure software customer success

✨ Nice to Have

• Experience with open source software
• Familiarity with API gateways or microservices
• Self-starter with strong organizational skills

🎁 Benefits & Perks

• 🚀 Cutting-edge tech in API and AI connectivity
• 🌍 Global impact with Fortune 500 clients
• 📈 Career growth in a fast-paced startup