🛠 Tech Stack

💼 About This Role

You'll be the first point of contact for patients and providers using Maple, handling high-volume live chat and email inquiries. You'll troubleshoot platform issues, follow established workflows, and escalate complex cases when needed. This role offers a strong entry point into Customer Support and Operations at a fast-growing health tech company working with cutting-edge virtual care tools.

🎯 What You'll Do

• Respond to live chat and email inquiries with clear, accurate support.
• Troubleshoot platform issues using established workflows.
• Identify and route escalated issues to appropriate teams.
• Manage high volume of conversations while maintaining quality.

📋 Requirements

• Experience in a customer-facing role (retail, hospitality, call centre, or administrative support).
• Ability to manage multiple priorities while staying organized.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) and Slack.
• Comfortable working in a remote shift-based environment.

✨ Nice to Have

• Experience with ticketing or live chat tools like Intercom, Zendesk, or Freshdesk.
• Experience in a remote or shift-based environment.

🎁 Benefits & Perks

• 🏥 Competitive benefits package (health, dental, counselling, life insurance).
• 💪 Health spending account for wellness essentials.
• 🩺 Maple access for virtual healthcare for you and family.
• 📚 Flex benefits budget including learning and development funds.
• 🌴 Destination5 - work internationally up to 5 days per year.

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Phone Screen· 30 min
3. 3Technical Assessment· 1 hour
4. 4Final Interview· 1 hour

🚩 Heads Up

• Shift includes early mornings, late evenings, weekends, and holidays.