💼 About This Role

You'll lead a team of technical support professionals providing advanced assistance for a suite of AI-driven property management software products. Your core impact is driving continuous improvement in team processes and customer satisfaction through data-driven performance analysis and cross-functional collaboration. This hybrid role based in Lehi, UT offers the stability of an established global leader with the innovation velocity of a high-growth tech company.

🎯 What You'll Do

• Lead a team delivering technical support for complex software solutions
• Engage with team members through structured meetings and coaching sessions
• Oversee scheduling, task management, and workload balancing
• Drive improvements in team processes and operational metrics

📋 Requirements

• 3+ years experience in customer support roles within SaaS or software
• 2+ years experience managing technical support or similar teams
• 6+ years in a technology-related field or technical support position

✨ Nice to Have

• Experience with AI integration and GenAI tools
• Knowledge of data governance and PII protection
• Prompt engineering skills

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive salary with bonus potential
• 🏥 Health insurance
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Interview· 60 min

🚩 Heads Up

• Requires 6+ years total but minimum qualifications mention 3+ years in support and 2+ years management; ambiguous total experience requirement
• Job title 'Manager' but role also expects hands-on technical support and AI operational fluency