🛠 Tech Stack

💼 About This Role

You'll own the post-sale success of a dedicated portfolio of primary care provider accounts, serving as a strategic partner from implementation to renewal. Your work will ensure customers are fluent in value-based care programs and adept with our technology, directly empowering physicians to deliver better patient outcomes.

🎯 What You'll Do

• Own a portfolio of ~115 accounts, ensuring smooth onboarding and product adoption
• Lead customer engagements including quarterly business reviews and workshops
• Develop scaled engagement methods via campaigns, newsletters, and proactive touchpoints
• Collaborate with internal teams to deliver insights that optimize provider performance

📋 Requirements

• Bachelor's degree or equivalent professional experience
• 3-5 years in a provider-facing role like Customer Success or Enterprise Relationship Management
• Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership
• Proven ability to build strong relationships and create an exceptional customer experience

✨ Nice to Have

• Experience at an Accountable Care Organization (ACO) or healthcare technology company
• Direct experience supporting primary care providers
• Proficiency in CRM analytics (especially HubSpot) and internal dashboards

🎁 Benefits & Perks

• 💰 Base Salary: $85,000 - $115,000 per year
• ➕ Additional Compensation: Eligible for discretion
• 🏖️ Remote Flexibility: Work remotely from NYC, Boston, or fully remote