💼 About This Role

You'll lead the Fraud and Financial Crime Operations function at Zopa Bank, overseeing teams across London, Manchester, and South Africa. You'll shape the future operating model, driving AI and automation adoption to protect the bank and customers. This senior leadership role influences Product, Engineering, Risk, and Compliance decisions.

🎯 What You'll Do

• Set strategic direction for Fraud Ops and FinCrime Ops
• Own organisational design, workforce planning and operational budget
• Lead operational performance using MI and insight
• Partner with Product and Engineering on automation strategy
• Drive adoption of AI and automation across the function

📋 Requirements

• Senior operational leader with large-scale team management in regulated fintech/financial services
• Deep expertise in fraud and financial crime operations including governance and controls
• Proven experience in operational transformation across technology and processes
• Commercial acumen with budget and third-party relationship management

✨ Nice to Have

• Experience in digital banking or fast-growth fintech
• Knowledge of APP fraud, SAR obligations, Consumer Duty
• Exposure to FCA regulatory engagement

🎁 Benefits & Perks

• 🏖️ Flexible hybrid working
• 💰 Competitive pension scheme
• 📈 Learning and development budget
• 🏥 Private medical insurance
• 🎉 Employee perks and discounts

📨 Hiring Process

Estimated timeline: 3-6 weeks · AI estimate

1. 1Talent Partner call· 30 min
2. 2Hiring Manager interview· 60 min
3. 3Panel interview· 60 min